Standard Return Policy
Warranty:
If an item proves to be defective within 30 days of purchase, our policy is to replace the product at no cost, however, the item must be kept in the condition it was received in. This will give Sycamore Supplies an opportunity to file the necessary paperwork for a manufacturer warranty or shipping claim. Furthermore, if you have mistakenly ordered an item and would like to return it or exchange it for another product must be within the first 30 days of trial, and also you can contact us at 1-(847) 257 - 2518, or by email at sales@sycamoreofficesupplies.com / info@sycamoresupplies.com, to get a return authorization number so we can properly assist you in regards to this matter per our return policy.
​
​
With our simple returns process, you can shop online at Carefree.
If something doesn’t workout, you can send most items back within 30 days of delivery.
Start the return process within 30 days of receiving your item. We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibilityof the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered bymistake, bought it somewhere else, etc.
We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product. Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
Defective Product and Returns Due to Our Error If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Sending you replacement parts or accessories
Replacing the product or Issue a refund**
And we’ll also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply.
How to Return an Item
Clickhere to create a return and fill out our return initiation form to receive your shipping label and return instructions.
GENERAL CARE INSTRUCTIONS
We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
WHOLESALE INQUIRIES
I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!
​
​
PAYMENT METHODS
​
Sycamore Supplies accepts a variety of different payment methods to ensure that our customers can use their preferred method to cover the cost of their orders. Please contact us if you have any questions or need any additional information regarding payments. You can reach our customer service department at (847) 257 - 2518, or by email at sales@sycamoreofficesupplies.com / info@sycamoresupplies.com, weekdays between 9:00 am - 5:00 pm Central Time.
Sycamore Supplies Accepts the following Payment Types:
- Visa
- MasterCard
- American Express
- Discover
- Debit Cards with Visa or MasterCard Logos
- Paypal
- Cash